Returns & Exchanges

What is your returns and exchange policy?

For online purchases, returns and exchanges are accepted within 14 days of receipt of the purchased goods. The item(s) must be in original unused condition and accompanied by the original invoice. Shipping fees shall not be refunded.

The returns shipping address can be found on the invoice included with your package. Online purchases may not be returned or exchanged at Jim Thompson retail stores.

Merchandise that has been worn, used, altered or damaged will not be accepted.

Jim Thompson reserves the right to refuse return of any merchandise that does not meet the above return requirements in Jim Thompson’s sole discretion.